Electric Gardens 2024 - Event Information

Event Date: Sunday 31 March 2024

Event Location: Royal Randwick Racecourse – Alison Road, Randwick

Event Times: ELECTRIC GARDENS OPENING TIMES ARE 13.00 TILL 20:00

THERE IS NO ENTRY TO THE EVENT AFTER 19.00

VIP ENTRANCE CLOSES: 18.00

ATM & Cashless Bars

  • Please note – there are no ATM’s on site.  Bars are cashless and have eftpos/pay pass facilities. These transactions are subject to banking surcharges. Food vendors accept cards and cash.

Cloakroom

  • There are no cloakroom facilities for this event, so a reminder – what you bring, you have to carry – so pack wisely.

Minors

  • Persons under the age of 18 years of age are not permitted entry to the racecourse unless accompanied by their Legal Guardian or Loco Parentis.
    • A parent, step-parent or guardian of the minor.
    • A person who is, for the time being, in loco parentis to the minor, this person must be 25 years or older and be able to verify to the satisfaction of the ATC , their relationship with the minor.

Disabled Patron Information

  • The main toilet block areas at this event all include disabled access toilets.
  • A drop off area is located outside Royal Randwick main entrance on Alison Road.
  • First Aid medical are located on site for the duration of the event.
  • If you have any enquiries regarding disabled access and facilities at the festival, please contact: info@electricgardens.com.au

First Aid & Customer Care

  • Electric Gardens will have dedicated First Aid areas staffed by accredited paramedics.
  • Please remember this may be the end of the hot season – but make sure to wear a hat, apply sunscreen and dress appropriately for the conditions on the day.
  • Free water is available from the bars and hydration stations. Check the site map for these locations.

Food and Drink

  • No chairs, tables, BBQs, eskies or anything of this nature are permitted to be brought into this Event.
  • No alcohol or food can be brought into this event.  Glass bottles or cans are not permitted regardless of their content.
  • Food, alcohol and drinks are available for purchase inside the event.

How to get to and from Electric Gardens – Royal Randwick Racecourse

Public Transport

Light Rail:

  • L2 – Circular Quay / Central direct to Royal Randwick
  • L3 – Circular Quay / Central to Kensington
  • The Royal Randwick stop is located on Alison Road which is opposite the racecourse main entrance. Services run regularly from 5AM until 1AM on weekdays and weekends. During major race days and events, additional services will also run.

Buses:

  • Visit transportnsw.info for details on transport services to plan your trip.
  • Plenty of regular route buses also run between the City and Eastern Suburbs via Anzac Parade and Alison Road to get you to Randwick Racecourse including bus routes 339, 373, 374, 376 and 377.

Taxis:

  • Taxis enter Royal Randwick through the Ascot Street entrance where there is a secure taxi rank for set-down and collection.

Hire Car Drop Off & Collection:

  • Hire Car set down and pick – up is via the Alison Road busway.
  • Please follow instructions from attendants. Hire cars are advised that there is a strict 15 minute waiting period.
  • Please note that any taxis, ride share and hire cars are not permitted to stop on Alison Road or Doncaster Avenue.

Disabled & Accessible Car Parking:

    • Disabled car parking is available in the infield car park, with entry visa High Street opposite UNSW. A disbaled parking sticker must be prominently displayed in the vehicle at all times.
    • A shuttle service into the racecourse can be arranged on arrival at the in-field entrance.

Lost Property

  • Any lost property handed in to, or found by the organisers will be logged and stored for collection for a period thirty (30) days. Debit and Credit cards will be held for 7 days after which, if we have had no contact from the owner, they will be destroyed.
  • Should you be enquiring about lost property after the event, please email info@electricgardens.com.au with ‘Lost Property’ marked clearly as the subject.
  • Please note that post event email enquiries regarding lost property will not receive a response until at least a week after the show as we will still be on site completing the event pack down.
  • All email enquiries should include a full and clear description of the item in question, including size and colour, branding, make and model where applicable and any other distinguishing features that can help us identify the item.
  • It may be necessary for us to request specific information regarding the item for identification purposes. This may include description of contents for bags, purses and wallets, engravings and distinguishing marks on jewellery and in the case of passports, I.D. cards and licenses we may require unique identification numbers such as birth dates, addresses etc.
  • Once ownership is established it is up to the owner to pay all and any applicable postal charges in order to retrieve their item. This may be providing a stamped self-addressed envelope of an appropriate size and cost for the item, or a courier to pick the item up.
  • Items can be collected in person at an arranged location.
  • All unclaimed items will be disposed of and all personal data removed and securely destroyed.

Scalping

  • Scalping is the bane of the industry and rips everyone off. Tickets should only ever be purchased from our trusted partner Megatix.
  • Only purchase tickets from the official Electric Gardens and Megatix online ticketing page.  If you are foolish enough to buy elsewhere you may well be buying a forged or stolen ticket.
  • This is solely at your own risk and may result in refusal of entry. We bear no responsibility for that as you have been warned.
  • If you have any doubts regarding ticketing, please contact the organisers on info@electricgardens.com.au

Site Evacuation

  • If for any reason that a site evacuation is required, the Event will not continue on that day.
  • Evacuation will be at the discretion of Emergency Services, Royal Randwick Racecourse and/or the Event Organisers.

Sound Advice

  • Sound levels at outdoor events can vary due to number of factors including EPA restrictions and wind conditions, so be aware that it differs to an indoor event.

Weather

  • Please keep an eye on the weather forecast for Electric Gardens and dress appropriately.  Umbrellas are not permitted for safety reasons.
  • If Sydney  is expecting a VERY hot event day, please prepare accordingly. We will do our best to make the day as comfortable as possible but there is only so much one can do so make sure to wear a hat, apply sunscreen and dress appropriately for the conditions on the day.

Finally, please...

  • Bring only what you need for the day, look after your belongings and each other and enjoy your day at Electric Gardens.

If you have any other questions please drop us an email on: info@electricgardens.com.au

(Please be aware the closer it gets to event day the busier we are, we will do our best to get back to you ASAP).