Melbourne Event Times
ELECTRIC GARDENS OPENING TIMES ARE 18.00 TILL 22.00
THERE IS NO ENTRY TO THE EVENT AFTER 21.00
BARS AND CATERING CLOSE AT 22.30
VIP ENTRANCE CLOSES: 20.00
ATM’s & PayWave
- There are ATM’s at various locations on site. These transactions are subject to banking surcharges.
- The bars and some food vendors will have eftpos/pay pass facilities.
- There are no cloakroom facilities for this event, so a reminder – what you bring, you have to carry – so pack wisely.
- There are lockers available you can hire which also contain phone charging facilities.
Disabled Patron Information
- Electric Gardens is fully wheelchair accessible and we endeavour to provide the best festival experience possible.
- The main toilet block areas at this event all include disabled access toilets.
- One First Aid medical centre is located on site for the duration of the event.
- Electric Gardens accepts the VIC Companion Card.
- If you have any enquiries regarding disabled access and facilities at the festival, please contact firstname.lastname@example.org
First Aid & Customer Care
- Electric Gardens will have dedicated First Aid areas staffed by accredited paramedics as well as an onsite Ambulance.
- Please remember this is the middle of summer – make sure to wear a hat, apply sunscreen and dress appropriately for the conditions on the day. Free sun cream will be available from the First Aid & Red Cross tents if you need to top up.
- Water is available at two free drinking stations located within the festival grounds as well as at the Red Cross save-a-mate Chill Out Space, offering harm reduction and peer support services. Check the festival map for these locations.
Food and Drink
- No chairs, tables, BBQs, eskies or anything of this nature are permitted to be brought into this Event.
- No alcohol or food can be brought into this Event. Glass bottles or cans are not permitted regardless of their contents.
- Food, alcohol and drinks are available for purchase inside the event.
- Water is available at two free drinking stations located within the festival grounds.
How to get to and from Electric Gardens
- Public Transport is the best way to arrive at Electric Gardens. Please visit https://www.ptv.vic.gov.au/ for more info.
- A dedicated drop off area will be set up for Taxis and other drop off vehicles.
- There is free parking available inside Moonee Valley Racetrack on Event Day, entry is via Gate 7 at Wilson Street or Pattison Street/Dean Street.
- Train – The Moonee Ponds railway station (on the Craigieburn Line) is located approximately 1km west of the Moonee Valley Racecourse.
- Tram – The Moonee Ponds Junction is located approximately 450m walking distance to the west of the Racecourse. This tram stop services the Route 59 (Airport West-Flinders Street Station) and Route 82 (Moonee Ponds-Footscray) trams along Mt Alexander Road, Ascot Vale Road and Pascoe Vale Road.
- Bus – A number of bus services operate in the vicinity of the Racecourse, with regular stops on Wilson Street and Dean Street to the north and south, respectively. The Racecourse is also located in approximately 300m walking distance of the Moonee Ponds bus interchange which is serviced by several bus routes.
- Lost property location will be at the Lock-it-Up lockers.
- Any lost property handed in to, or found by the organisers will be logged and stored for collection for a period thirty (30) days. Debit and Credit cards will be held for 7 days after which, if we have had no contact from the owner, they will be destroyed.
- Should you be enquiring about lost property after the event, please email email@example.com, clearly marking Lost Property as the subject. On site enquiries at the Event can be made at the Lock-it-Up lockers tent.
- Please note that post event email enquiries regarding lost property will not receive a response until at least a week after the show as we will still be on site completing the event pack down.
- In cases where found items have clear contact details, we will attempt to contact the owner.
- All email enquiries should include a full and clear description of the item in question, including size and colour, branding, make and model where applicable and any other distinguishing features that can help us identify the item.
- It may be necessary for us to request specific information regarding the item for identification purposes. This may include description of contents for bags, purses and wallets, engravings and distinguishing marks on jewellery and in the case of passports, I.D. cards and licenses we may require unique identification numbers such as birth dates, addresses etc.
- Once ownership is established it is up to the owner to pay all and any applicable postal charges in order to retrieve their item. This may be providing a stamped self-addressed envelope of an appropriate size and cost for the item, or a courier to pick the item up.
- Items can be collected in person at an arranged location.
- All unclaimed item will be disposed of and all personal data removed and securely destroyed.
- Scalping is the bane of the industry and rips everyone off. Tickets should only ever be purchased through accredited ticketing agencies or outlets affiliated and approved by Electric Gardens (Moshtix / Resident Advisor)
- If you are foolish enough to buy elsewhere you may well be buying a forged or stolen ticket. This is solely at your own risk and may result in refusal of entry. We bear no responsibility for that as you have been warned.
- If you have any doubts regarding ticketing, please contact the organisers.
- If for any reason that a site evacuation is required, the Event will not continue on that day.
- Evacuation will be at the discretion of Emergency Services, Moonee Valley Race Track and/or the Event Organisers.
- Free earplugs are available from First Aid tents at the Event.
- Sound levels at outdoor events like those at Moonee Valley can vary due to number of factors including EPA restrictions and wind conditions, so be aware that it differs to an indoor event.
- Melbourne weather can be unpredictable. Please keep an eye on the weather forecast for Electric Gardens and if rain is likely please bring suitable wet weather clothing, or brave the elements as you wish. Umbrellas are not permitted for safety reasons. We do have enclosed tent areas on site but these can only accommodate a percentage of the crowd at any one time.
- If Melbourne is expecting a VERY hot event day, please prepare accordingly. We will do our best to make the day as comfortable as possible but there is only so much one can do so make sure to wear a hat, apply sunscreen and dress appropriately for the conditions on the day.
Bring only what you need for the day and look after your belongings and each other and enjoy your day at Electric Gardens.
If you have any other questions please drop us an email on firstname.lastname@example.org (Remember the closer it gets to event day the busier we are, we will do our best to get back to you ASAP).